We have collected frequently asked questions when it comes hair extensions. In case you cannot find an answer to your question here, please contact us via the contact form and we will answer all of your inquiries.

Deposit policy2022-11-11T16:03:32-05:00

There are no refunds on deposits.

How long does my order take too arrive?2019-09-06T00:10:54-04:00

Typically for Virgin hair it will take 5 to 7 days, for custom orders it typically takes 7 to 10 days. **Delivery may vary based on address and courier, we DO NOT guarantee arrival dates**

Can i pick up or see your products locally?2017-06-24T17:48:40-04:00

Yes please call or email too make an appointment time at either of our pickup locations 51 Queen street east Brampton Ontario or 151 Dan Leckie Way Toronto Ontario

Do i have to be a member of paypal to pay?2017-05-26T19:41:05-04:00

No, you may click paypal and pay as a guest with your credit card.

Can i dye the hair?2017-05-26T19:40:50-04:00

You should only dye our virgin natural hair, the customer assumes full responsibility if dying custom coloured hair which may result in damaging the hair an will no longer be eligible for refunds or exchanges.

Is there returns?2019-01-21T15:31:35-05:00

Yes you may return the hair for an in store credit if you decide to change your mind BUT it must be in original, factory condition (unaltered, unworn, undamaged, and in original packaging(restocking fee may apply). 2. Odor-Free (Any odors on the product will render the product ineligible for exchange) 3. Item(s) must be returned within 7 days of receiving your original order. *There are no returns on custom hair, Time for custom hair may vary.

Should i wash the hair before i use it?2017-05-26T19:40:14-04:00

Yes it is recommended you wash your bundles with Stush shampoo prior to using for best results. However the hair is steam cleansed and moisturized so it is also ready for immediate use

Do you ship internationally?2017-05-26T19:40:01-04:00

Yes we ship worldwide.

Is the extensions made of 100% human hair?2017-05-26T19:39:45-04:00

YES. Our extensions are made of 100% Remy human hair and you can treat it as your own hair.

Can my hair extensions be straightened, curled, dyed?2017-05-26T19:39:27-04:00

Yes. As it is 100% human hair, it can be straightened, curled and coloured. Always use a good quality hair dye and test a small sample first. It is best to always use a heat protection product before applying heat to the extensions.

How many bundles does it take to do my full head?2017-05-26T19:38:59-04:00

Depending on the size of your head it takes 3-4 bundles. Also depending on the look you are trying to achieve, if you are using 20 inch to 26 inches its best to use 4 bundles for a more full looking head.

Do you sell any coloured hair?2017-05-26T19:38:39-04:00

All of our extensions are natural black and can be dyed to any colour, occasionally we have limited edition colours and styles we release for a brief time period.

How long do the hair extensions last?2017-05-26T19:34:56-04:00

They can last anywhere from 1-2 years depending on how well you take care of them, and if you are doing daily maintenance. If they are not taken care of properly they can last from 3 to 6 months.

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